Refund policy
Refund Policy
At SleepCoze, we want you to be completely satisfied with your purchase. If you are not satisfied with your items, please review our refund policy below:
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Refund Eligibility: We accept refund requests only if you contact us within 15 days of receiving your order.
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How to Request a Refund: To request a refund, please reach out to our customer service team at info@sleepcoze.com within the 15-day window. In your email, kindly include:
- Your order number
- Reason for refund
- Any relevant details or photos
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Conditions: Returned items must be unused, in their original condition, and include all packaging and tags. We reserve the right to refuse refunds on items that do not meet these criteria.
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Processing Refunds: Once we receive your returned items and verify their condition, we will process your refund. Refunds will be credited back to your original payment method within 14 days.